Amazon Prime Audio Not Synced: A Troubleshooting Guide


Amazon Prime is one of the most popular streaming services available today. It offers an extensive library of movies, TV shows, and music. However, like any other streaming service, it can have its share of issues. One of the most common issues that Amazon Prime users face is audio not syncing properly. This can be frustrating, especially when you’re trying to watch your favorite show or movie. In this article, we’ll take a look at some of the reasons why Amazon Prime Audio not synced and how to troubleshoot the issue.

Reasons Why Amazon Prime Audio Not Synced

1. Network Connection

One of the most common reasons for audio not syncing on Amazon Prime is a poor network connection. If your internet speed is slow or if there is a lot of network congestion, the audio and video may not sync properly. To fix this issue, try resetting your modem or router. You can also try moving your device closer to your router or connecting it to a wired network.

2. Outdated App

Another reason why Amazon Prime Audio not synced is an outdated app. If you’re using an older version of the Amazon Prime app, it may not be compatible with the latest version of the operating system on your device. To fix this issue, try updating the app to the latest version. You can do this by going to the app store on your device and checking for updates.

3. Device Compatibility

Amazon Prime may not be compatible with all devices. If you’re using an older device, it may not be able to handle the high-quality video and audio streams that Amazon Prime offers. To fix this issue, try using a newer device or upgrading your current device.

4. Audio Settings

Sometimes, the audio settings on your device may be causing the issue. Make sure that the audio settings on your device are set to stereo or surround sound, depending on your device’s capabilities. You can also try changing the audio settings within the Amazon Prime app.

Troubleshooting Amazon Prime Audio Not Synced

1. Clear Cache and Data

Clearing the cache and data of the Amazon Prime app can help fix the issue. To do this, go to the settings on your device, then go to Apps or Application Manager. Find the Amazon Prime app and select it. Then, select Clear Cache and Clear Data.

2. Restart Device

Sometimes, simply restarting your device can help fix the issue. Try turning your device off and then back on again.

3. Uninstall and Reinstall App

If all else fails, try uninstalling and reinstalling the Amazon Prime app. This can help fix any issues with the app’s installation or configuration.

4. Contact Amazon Customer Support

If you’ve tried all of the above troubleshooting steps and the issue still persists, it may be time to contact Amazon customer support. They can help you diagnose and fix the issue.


If you’re experiencing issues with Amazon Prime Audio not synced, it can be frustrating. However, by following the troubleshooting steps outlined in this article, you should be able to resolve the issue and get back to enjoying all that Amazon Prime has to offer. Remember, if all else fails, don’t hesitate to reach out to Amazon customer support for assistance.