Bank App Won’T Take Picture Of Check

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Bank App Won’t Take Picture of Check: Troubleshooting Guide

In the era of digital banking, mobile check deposits have become increasingly convenient. However, encountering issues while attempting to capture a check image using a bank app can be frustrating. This comprehensive guide will delve into the common reasons why a bank app may fail to take a clear check image and provide practical troubleshooting tips.

Before we dive into the troubleshooting steps, let’s understand the importance of mobile check deposits. With mobile check deposits, you can conveniently deposit checks anytime, anywhere, using your smartphone’s camera. This eliminates the need for visiting a physical bank branch or mailing checks, saving you time and hassle.

Why is My Bank App Not Taking a Picture of My Check?

There are several reasons why your bank app may not be able to capture a clear check image. Here are some common causes:

  • Proper Lighting: Ensure you’re in a well-lit area with ample natural or artificial light. Dim lighting conditions can lead to blurry images.
  • Camera Focus: Make sure your phone’s camera is properly focused on the check. Tap on the area of the check you want to focus on to ensure clarity.
  • Check Placement: Position the check on a flat surface and ensure it’s aligned correctly within the app’s frame. Avoid placing the check at an angle or cutting off any edges.
  • Check Condition: Inspect the check for any smudges, tears, or creases. These imperfections can interfere with the app’s ability to capture a clear image.
  • Camera Permission: Verify that the bank app has permission to access your phone’s camera. Go to your phone’s settings to grant necessary permissions.

Expert Advice for Perfect Check Photos

To ensure successful mobile check deposits, follow these expert tips:

  • Use a Clean Background: Place the check against a clean, contrasting background, such as a white or light-colored surface.
  • Hold Camera Steady: Stabilize your hand or use a tripod to prevent camera shake and blurry images.
  • Capture Multiple Images: If the app doesn’t capture a perfect image the first time, try taking several shots and select the clearest one.
  • Review the Image: Once captured, check the image for clarity and ensure all check details are visible.
  • Additional Tips: Some bank apps offer features like auto-capture to improve success rates. Explore and utilize these features for better results.

Frequently Asked Questions

Q: Can I deposit checks with my phone’s camera if my banking app is not working?

A: Yes, some banks offer the option to deposit checks through their websites using your phone’s camera.

Q: How do I know if my check image is too blurry?

A: The app will typically display an error message or indicate that the image is not clear enough for processing.

Q: Can I deposit a check if it’s folded or torn?

A: Avoid depositing checks with significant folds or tears. Contact your bank for guidance on handling such checks.

Q: How do I endorse a check for mobile deposit?

A: Endorse the check with your signature and “For Mobile Deposit Only” or “For Deposit Only” in the endorsement section on the back of the check.


Mobile check deposits offer convenience and efficiency in today’s digital banking landscape. By following the troubleshooting steps and expert advice outlined in this article, you can effectively resolve issues with taking check pictures using your bank app. Remember to keep your camera focused, ensure proper lighting and check placement, and review the captured image for clarity.

Are you interested in learning more about mobile check deposits or exploring other banking innovations? Feel free to contact your bank or connect with us for more information and assistance.

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