Irobot App Not Working: Troubleshooting Tips


Irobot is a popular brand for robotic vacuum cleaners that has been on the market for several years. The company’s iRobot Home app is an essential tool for controlling the robot and accessing its features. However, many users have reported issues with the app not working correctly. In this article, we will discuss some common problems with the iRobot app and provide troubleshooting tips to resolve them.

Common Issues with Irobot App

Connection Problems

One of the most common issues with the iRobot app is connection problems. Users may find that their robot is not connecting to the app or that the app is unable to find the robot. This can be due to several reasons, such as a weak Wi-Fi signal or interference from other devices. To resolve this issue, try the following: – Move the robot closer to the Wi-Fi router. – Restart your router and try connecting again. – Turn off other devices that might be interfering with the Wi-Fi signal.

App Crashes

Another issue that users might face is the app crashing or freezing. This can be frustrating, especially if you are in the middle of cleaning your home. If the app crashes, try the following: – Close the app and reopen it. – Clear the app’s cache and data. – Uninstall and reinstall the app.

Robot Not Responding

Sometimes, the robot may not respond to the app’s commands. This might be because the robot’s battery is low, or it is not properly connected to the app. To resolve this issue, try the following: – Charge the robot’s battery. – Ensure that the robot is connected to the Wi-Fi network. – Restart the robot and try connecting again.

Troubleshooting Tips

Update the App

One of the first things you should do is to check if there is an update for the iRobot Home app. Developers often release updates to fix bugs and improve the app’s performance. To update the app, follow these steps: – Open the Google Play Store or Apple App Store. – Search for the iRobot Home app. – If an update is available, click on the “Update” button.

Reset the Robot

If the above troubleshooting tips do not work, try resetting the robot. This will erase all the robot’s settings and data, so be sure to back up any important information before resetting. To reset the robot, follow these steps: – Press and hold the “Clean” button on the robot for 10 seconds. – Release the button when the robot makes a sound. – Wait for the robot to reset and restart.

Contact Customer Support

If you have tried all the above troubleshooting tips and still cannot get the iRobot app to work correctly, you can contact customer support. The iRobot website has a “Contact Us” page where you can submit a support request. Alternatively, you can call their customer support hotline for assistance.


In conclusion, the iRobot Home app is an essential tool for controlling your robot vacuum cleaner. However, it is not uncommon for users to face issues with the app not working correctly. By following the troubleshooting tips mentioned in this article, you should be able to resolve most common issues with the iRobot app. If all else fails, don’t hesitate to contact customer support for assistance.